Shipping | Orders | Storage
📦 Order Processing Time
All orders are processed within 5–7 business days (not including weekends or holidays). Each bar is handcrafted in small batches, so we appreciate your patience as we prepare your treats with care.
Please ensure you select the correct shipping method and address when placing your order. Once shipping is selected and your label is created, we are unable to change the address or issue a refund for shipping errors. Double-check all information before checking out!
đźšš Heat Warning + Shipping & Handling
During warmer temperatures, all shipments are sent at the customer’s own risk due to potential courier delays. We take every precaution to pack summer parcels carefully! For the best results, we recommend choosing 1-2 business day shipping options.
We ship all packages with ice packs and proper insulation during warmer months to help protect your bars in transit.
If we are experiencing extremely high temperatures, shipments may be delayed to help ensure your bars don’t melt.
Once your order is shipped, we cannot refund shipping charges—even if we refund your product total, the shipping cost goes directly to the courier.
🏡 Local Pick-Up (Richmond Hill or Ajax)
If you select local pick-up, please note that this is a residential pick-up. Our hours are flexible, but pick-up must be scheduled in advance.
To help us coordinate:
Include your preferred date and time for pick-up in the message box at checkout.
If we need to reschedule, we will reach out via email—so please keep an eye on your inbox.
🔄 Returns & Exchanges
At this time, we do not offer returns or exchanges. Due to the sanitary nature of our product and our small-batch, handmade process, we cannot accept items back once they’ve left our premises.
However, we’re committed to making things right:
If there are any issues with your order (damaged, broken, or missing items), please email us right away and we’ll do our best to resolve it.
❄️ Storage & Freshness
Our filled bars are best enjoyed within 4 weeks of production. Please store them in the refrigerator.
To extend shelf life, bars can be frozen for up to 3 months.
🧾Ingredients & Allergies
Each product listing includes a detailed ingredient list for every flavour. We also include a full ingredient label on the back of every bar. It is the customer’s responsibility to carefully review all ingredients for any allergies or dietary restrictions before placing an order. If you are unsure or have any concerns, please contact us before purchasing—we’re happy to help.
🎨 A Note on Appearance
Each Batter Bar is a handcrafted, edible work of art. Because of this, slight variations in design or decoration may occur—but we promise every bar is made with the same love and attention.
đź“… Shipping for a Future Date?
If you’d like us to ship your order for a later date, please include that request in the message box during checkout, and we’ll do our best to accommodate.
If you have any questions or need help with your order, don’t hesitate to reach out to us at batterbars@hotmail.com. Thank you for supporting our small business! 💛